FAQ

Is it safe to use my credit card on the website?

Please don't worry; ordering on our site is secure.

We use industry standard encryption technology when transmitting and receiving customer data exchanged with our site servers. None of your credit card details will be compromised.

At checkout, when you enter your credit card and personal information in our online shop, you are using Secure Socket Layer technology (SSL) to pass the information securely to us. Feel free to choose your favourite items on our website.

Why might my credit card be declined?

Your credit card may be declined for any of the following reasons:

The card may have expired. Check if your card is still valid.

You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorised purchase limit.

You may have entered incorrect information. Check that you have filled in all the required fields correctly.

Make sure you are using the latest version of your web browser. It may be because your browser has certain types of plug-ins installed. Please clear the cookie, restart your browser and try again.

Am I being charged twice?

Your credit card will only be charged once after your order has been shipped.

If you have just placed an order, you will see an authorisation on your bank account. This is a common banking practice for processing credit card transactions to ensure sufficient funds and account authenticity. This authorisation will clear (depending on your bank, usually within 48 to 72 hours). If you need help speeding up the process, you can contact the credit card issuer.